Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, and more.
Standard shipping typically takes 7-15 business days depending on your destination. Express shipping (2-5 business days) is available at checkout for an additional fee. We ship from our Brooklyn warehouse via FedEx, UPS, and DHL. You'll receive a tracking number via email within 24 hours of shipment.
Unopened items may be returned within 30 days of arrival for a full refund. Defective or damaged items can be returned anytime within 90 days for a free replacement or refund. Please contact our support team before returning any item â we'll send you a prepaid return label.
Yes! We ship to over 200 countries and regions. Some remote areas may have additional delivery times. International shipping rates are calculated at checkout based on destination and weight. All international orders include tracking and insurance at no extra cost.
Once your order ships, you will receive a tracking number via email within 24 hours. You can also track your order anytime through our Order Tracking page using your order number and email address.
All products in our catalog come with a minimum 1-year manufacturer warranty. Many products have extended warranties of 2-3 years. Check the product page for specific warranty information. Warranty claims are handled directly with the manufacturer, but we're happy to assist in the process.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption. We never store your full card details on our servers.
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters fulfillment and cannot be changed. Please contact our support team immediately if you need to make changes â we'll do our best to help!
Yes! Gift wrapping is available for $3.99 per item at checkout. You can also include a personalized message which will be printed on a premium card. Perfect for birthdays, holidays, or any special occasion!